What is the difference between Upstream and Downstream?
Upstream and Downstream indicate the direction, the Ships will travel. Downstream means from Siem Reap to Saigon. Upstream is the opposite direction from Saigon to Siem Reap.
What is the difference between Low Water and High Water season?
Low water season: The water level goes down and very low in Tonle Sap, so the Ships have to dock in Kampong Cham, where the embarkation and disembarkation will take place. It takes 4.5 hours for our coaches to transfer to the meeting point in Siem Reap (Victoria Angkor Resort & Spa).
For downstream (REP-SGN) we will meet at 08:00am for the check-in formality.
For upstream (SGN-REP) the coaches will drop you off around 13:30pm at Victoria Angkor Resort & Spa.
Low water season is approximate from January to middle of September.
High water season: The Ship could cruise along in Tonle Sap and dock near Siem Reap pier. It just takes 45 minutes for our coaches to transfer to the meeting point (Victoria Angkor Resort & Spa). The embarkation and disembarkation of the Ship will take place near Siem Reap pier.
For downstream (REP-SGN) we will meet at noon (12:00pm) at the meeting point for check in formality.
For upstream (SGN-REP) the coaches will drop you off around 10:00am at Victoria Angkor Resort & Spa.
High water season is approximate from middle of September to the end of December.
High water and low water season just make itinerary timing schedule changeable in Siem Reap, there will be no changes at other destinations.
Do I need to arrange visa before arriving in Saigon or Siem Reap?
For most foreigners visa are needed for both countries. Please check with the Vietnamese and Cambodian embassies in your country.
During the upstream cruises (SGN-REP), Heritage Line could support to arrange Cambodia visa at the border. The visa fee of USD 37 per person (subject to change during public holidays and Cambodia Immigration policy) will be added to their onboard account.
For downstream cruises (REP-SGN), Heritage Line could support to arrange Vietnam visa as well. But as the visa has to be issued in Phnom Penh, the processes is difficult and expensive (visa fee will be advised at the time you request). We strongly recommend arranging Vietnam visa before arrival in Vietnam or Cambodia.
Is an E-Visa accepted in Vietnam and Cambodia?
Please note that both Vietnamese and Cambodian E-Visas are not accepted for waterway entry to either country.
Passengers who wish to obtain their own Visas before the trip must apply directly at a Cambodian or Vietnamese Consulate or Embassy, or by other methods, that will allow them to receive a normal Tourist Visa-for the country they will enter into on the water.
For upstream journeys (Vietnam to Cambodia) a Vietnamese E-Visa is acceptable for entry by air to Vietnam-but for the water way entry to Cambodia, a Cambodian E-Visa is not acceptable.
For downstream journeys (Cambodia to Vietnam) a Cambodian E-Visa is acceptable for entry by air to Cambodia-but for the water way entry to Vietnam, a Vietnamese E-Visa is not acceptable.
Passengers who have obtained E-Visas-for the country that will be entered by water-will be required to apply for new onboard and pay all visa fees.